By enrolling in any coaching service, purchasing any product, or making any payment to AYTONLINE, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions. These terms form a legally binding agreement between you (“the Student”) and AYTONLINE (“the Provider”).

1. Service Delivery

1.1 Coaching services consist of training sessions, templates, strategies, practice materials, and guidance delivered through online or in‑person formats.

1.2 The Provider will deliver services with reasonable skill, care, and professional diligence.

1.3 The Student acknowledges that learning outcomes depend on individual effort, practice, comprehension, and adherence to instructions.

2. No Score Guarantee

2.1 The Provider does not guarantee any specific score, band, or outcome in PTE, IELTS, or any other examination.

2.2 No tutor, institute, or coaching provider can legally guarantee exam results under Pearson and IELTS regulations.

2.3 Any verbal or written examples of past student success are illustrative only and do not constitute a performance guarantee.

3. No Refund Policy

3.1 All fees paid for coaching services are strictly non‑refundable once the student has accessed any session, material, or communication.

3.2 Change of mind, dissatisfaction with exam results, or feedback from other tutors does not constitute grounds for a refund.

3.3 Fees paid to external organisations (Pearson, IELTS, mock test providers, third‑party platforms) are not controlled by the Provider and cannot be refunded by the Provider under any circumstance.

3.4 The Student agrees that payment confirms acceptance of this policy.

4. Student Responsibilities

4.1 The Student is responsible for attending sessions, completing practice tasks, and implementing the guidance provided.

4.2 Mixing strategies from multiple tutors may negatively impact performance; the Provider is not liable for outcomes resulting from such actions.

4.3 The Student must provide accurate personal information and maintain respectful communication at all times.

5. Intellectual Property

5.1 All templates, strategies, structures, notes, videos, and materials provided are the exclusive intellectual property of the Provider.

5.2 Students may not copy, distribute, resell, publish, or share any materials without written permission.

5.3 Any unauthorised use may result in legal action.

6. Defamation, Public Statements & Social Media

6.1 The Student agrees not to publish false, misleading, defamatory, or harmful statements about the Provider, including on social media, forums, messaging groups, or public platforms.

6.2 Australian defamation law applies. The Provider reserves the right to pursue legal remedies if the Student publishes content that:

• Damages reputation,
• Contains false allegations,
• Misrepresents services,
• Encourages coordinated complaints,
• Harasses or threatens the Provider.

6.3 The Provider maintains full documentation of attendance, communication, and materials delivered, which may be used as evidence if required.

7. Privacy & Data Protection

7.1 The Provider collects only essential personal information required for enrolment, communication, and service delivery.

7.2 All data is stored securely and will not be sold or shared with third parties except where required by law.

7.3 Students consent to receiving service‑related communication via email, SMS, WhatsApp, or other digital platforms.

7.4 Recorded sessions, screenshots, or submitted practice tasks may be used internally for quality assurance and training purposes.

8. Limitation of Liability

8.1 The Provider is not liable for:

• Exam outcomes,
• Student performance,
• Technical issues beyond the Provider’s control,
• Misinterpretation or misuse of materials,
• Advice given by other tutors or external parties.

8.2 To the maximum extent permitted by Australian law, the Provider’s liability is limited to the value of services delivered, and no compensation or damages may be claimed.

9. Dispute Resolution

9.1 All disputes must first be raised directly with the Provider in writing.

9.2 The Provider will review and respond within a reasonable timeframe.

9.3 If unresolved, disputes will be handled under the jurisdiction of Melbourne, Victoria, Australia.

9.4 The Student agrees not to initiate chargebacks, false complaints, or threats as a means of coercion.

10. Acceptance of Terms

10.1 By proceeding with payment, accessing materials, or attending any session, the Student confirms acceptance of these Terms & Conditions.

10.2 The Student acknowledges that these terms are legally enforceable and binding.

11. Amendments

11.1 The Provider reserves the right to update or modify these Terms & Conditions at any time.

11.2 Continued use of services constitutes acceptance of updated terms.

Governing Jurisdiction: Melbourne, Victoria, Australia